Frequently Asked Questions

Most domestic water main replacements are carried out at £90 per metre from the boundary stop valve to the internal stop valve. We provide a clear, fixed price before work begins — no surprises.

We provide a comprehensive range of electrical services including:

• Domestic and commercial electrical installations
• Rewiring and electrical upgrades
• Lighting installation and repair
• Electrical fault finding and repairs
• Consumer unit replacement and upgrades
• PAT testing and electrical safety inspections
• Emergency electrical repairs

Yes, all our electricians are fully qualified, certified, and registered with the relevant governing bodies. They hold current 18th Edition Wiring Regulations qualifications and are NICEIC approved contractors. We also maintain full public liability insurance.

Costs vary depending on the specific work required. We provide free, no-obligation quotes for all electrical work. Our pricing is transparent and competitive, and we never charge call-out fees for quoted work. Contact us for a detailed quote based on your specific requirements.

Our plumbing services include:

• Leak detection and repair
• Tap and shower installations
• Toilet repairs and replacements
• Boiler servicing and repairs
• Heating system installation and maintenance
• Water tank replacements
• Pipe repairs and replacements
• Water pressure issues

Yes, we provide boiler repair services for most makes and models. Our qualified engineers can diagnose and repair boiler faults, perform annual servicing, and help with warranty claims. We work with all major boiler manufacturers and can often arrange same-day repairs for breakdowns.

We use advanced leak detection equipment to locate leaks without unnecessary damage to walls or floors. Our methods include acoustic listening devices, thermal imaging, and tracer gas detection. This non-invasive approach helps minimise repair costs and disruption to your property.

We handle all types of drainage issues including:

• Blocked drains and sewers
• Tree root infiltration
• Collapsed or damaged pipes
• Flooding and water ingress
• Slow draining sinks, baths, and toilets
• Drainage system maintenance
• Storm drain repairs

We offer both traditional excavation and modern no-dig solutions. The method we choose depends on the specific problem and location. No-dig solutions are often preferable as they cause less disruption, are more cost-effective, and allow for faster completion. We always recommend the most appropriate solution for your situation.

We use high-pressure water jetting, which is the most effective and environmentally friendly method for clearing blockages. This powerful technique removes grease, debris, and mineral deposits while being gentle on pipework. We also use CCTV drain cameras to inspect pipes and identify the cause of blockages.

No-dig technology, also known as trenchless technology, allows us to repair or replace underground pipes without extensive digging. This method uses specialised equipment to access and repair pipes through small entry points, minimizing disruption to your property, driveways, and landscaping.

No-dig solutions are ideal for:

• Repairing damaged underground pipes
• Replacing old or corroded pipework
• Installing new services under existing structures
• Working in areas where traditional digging isn't possible
• Minimising disruption to gardens, driveways, and hard landscaping
• Projects requiring quick completion

We install all types of electric vehicle charging solutions:

• Level 1 Chargers: Basic home charging (slower, uses standard outlet)
• Level 2 Chargers: Fast home charging (240V, dedicated circuit)
• DC Fast Chargers: Rapid charging for commercial applications
• Tethered vs. Untethered: Cable included or separate cable needed
• Smart Chargers: Wi-Fi enabled with app control

Yes, Level 2 EV chargers require a dedicated electrical circuit. We assess your existing electrical system and determine if upgrades are needed. This may include installing a new circuit breaker, upgrading your electrical panel, or installing a larger service entrance if required by local electrical codes.

Most residential EV charger installations can be completed in 4-8 hours, depending on the complexity. This includes electrical work, mounting the charger, and testing. Commercial installations may take longer depending on the requirements. We provide a detailed timeline during our site assessment.

We can help you navigate available government incentives and grants for EV charger installation. In the UK, there are various schemes available including the Electric Vehicle Homecharge Scheme (EVHS) and Office for Zero Emission Vehicles (OZEV) grants. We can assess your eligibility and help with the application process.

We can detect various types of leaks using advanced technology:

• Water Leaks: Pipe leaks, fixture leaks, slab leaks
• Gas Leaks: Natural gas and propane leaks
• Sewer Line Leaks: Underground pipe leaks
• Hidden Leaks: Behind walls, under floors, underground
• Slow Leaks: Small leaks that cause gradual damage
• Pressure Testing: System pressure loss detection

We use professional-grade equipment including:

• Acoustic Listening Devices: Detect sound vibrations from leaks
• Thermal Imaging Cameras: Identify temperature differences
• Tracer Gas Systems: Inject gas to locate leaks
• Moisture Meters: Detect water presence in materials
• CCTV Drain Cameras: Visual inspection of pipes
• Pressure Testing Equipment: Measure system integrity

Our leak detection methods are highly accurate, typically locating leaks within 6 inches of their actual position. We use multiple detection methods to cross-verify findings and provide a confidence rating with our reports. If we're unable to locate a suspected leak, we don't charge for the service.

We provide professional trade services across London and the surrounding areas. Our service area includes all London boroughs and extends to parts of the Home Counties. Contact us to confirm if we serve your specific location.

Yes, we provide free, no-obligation quotes for all our services. Our quotes are detailed and include all costs upfront with no hidden fees. We can usually provide quotes over the phone for simple jobs or arrange a site visit for more complex work.

We accept various payment methods including:

• Bank transfer (preferred for larger jobs)
• Cash payments
• Card payments (additional fee may apply)
• Cheque payments

We provide detailed invoices for all work completed and can arrange payment plans for larger projects.

Yes, we provide comprehensive warranties on all our workmanship. The length of warranty varies by service:

• Electrical Work: 6 months to 1 year
• Plumbing Work: 6 months to 1 year
• Drainage Work: 6 months to 1 year
• No-Dig Repairs: 2-5 years (depending on method)
• Parts and Materials: Manufacturer warranty applies

All warranties are provided in writing and exclude fair wear and tear.

For emergencies during business hours:

• Call us immediately: 020 3988 4985
• Provide details: Location, nature of emergency, contact information
• Safety first: If it's a gas leak or electrical emergency, evacuate and call emergency services

While we don't provide 24/7 emergency services, we offer same-day response for urgent situations during our business hours (Monday-Friday, 8:00 AM - 5:00 PM).